FREQUENTLY ASKED QUESTIONS(FAQ)
To ensure that the correct data is stored in the system, we ask you to either log in to our shop from scratch – or to log in with your known email address and then go to “Forgot your password?” and assign a new password for security reasons.
Please check again in any case whether your stored data is correct or adjust your data accordingly.
Thank you very much and now have fun browsing and ordering in our new shop!
The easiest and most convenient way is to order directly from our online shop.
Alternatively, you can order by email to: order@eccola.de
Ordering by telephone is only possible in exceptional cases.
Up to a value of goods of 499,– euros, we charge a handling fee of 8.90 euros for deliveries within Germany.
From a value of goods of 500,– euros we ship free of charge for deliveries within Germany.
The exception is shipping by freight forwarder and for orders from abroad – here we will inform you of the handling fee after ordering via the online shop.
We grant the following discounts for orders in the online shop:
Discount level 1 | From 250 euros to 499 euros value of goods, we grant a 1% discount on the value of the goods
Discount level 2 | From 500 euros to 749 euros value of goods, we grant a 2% discount on the value of the goods
Discount level 3 | From 750 euros to 999 euros value of goods, we grant a 3% discount on the value of the goods
Discount level 4 | From 1,000 euros to 1,499 euros value of goods, we grant a 4% discount on the value of the goods
Discount level 5 | From 1,500 euros value of goods we grant a 5% discount on the value of the goods
We currently offer the following payment options:
- By bank transfer within 14 days from the date of invoice without deduction.
- Orders from abroad – only with advance payment without deduction.
If you have any further questions or concerns?
For more information, please visit: www.eccola.de/eccola-support
Or send us an email to: info@eccola.de – we will be happy to help you.