ecco cleaner – the professional cleaning device for hearing aids

1. What if the ecco cleaner no longer builds pressure?Please check if the device has been cleaned regularly or perform a cleaning according to the operating instructions – it is possible that only the filter is dirty and there is cerumen in the filter area.

If the ecco cleaner is cleaned – then please also check if the blue screw on the filter cover is closed and not turning. If it is not closed – then remove the filter cover and hold a screwdriver against the blue screw from the inside and tighten the blue screw – then reattach the filter cover and close it.

If neither cleaning nor tightening the blue screw has been successful, please send the device to us – with a description of the error (you can also use our repair and warranty form which you can find on our homepage) – please also provide a contact person with an email address so that we can get back to you quickly.

2. What if the filter cover of the ecco cleaner cannot be removed?
The filter cover sometimes tightens through the use of the ecco cleaner – if it becomes difficult or impossible to open, please use a 12″ wrench – and place it under the blue cap, on the transparent cap. This opens the filter cover counterclockwise. A tip: before screwing the transparent cap back on, put a drop of oil on the thread.